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How to set up Snooze for tickets

In Deskun you can use the Snooze feature not only on emails but also for tickets. It is necessary in order to put a ticket "to sleep" for a certain time, after which it will appear in the ticket list with "Open" status and the mark "NEW". Thus, you can remind yourself of important tasks that you can't deal with right away. 

How to set up Snooze for a ticket?

1. In a ticket list, right-click on the ticket and select "Snooze". Set the desired time and date for a reminder.



After that, the ticket will appear in the list with a status "Snoozed".



2. Open the ticket, click on the subject and select "Snooze". Set the desired time and date for a reminder.



To reset Snooze or change the reminder time, open the required ticket and in the right panel click on the "Snoozed" status, and in the appeared window select a new date or click "Reset".