How to use external email for customer support How to make a note How to set an autoreply How to use templates How to track if your email or ticket has been read How to set up Send later How to set up Snooze for an email
How to add a chat block to Gmail How to interact with clients in chat How to add chat widget to your website How to add a group or page VKontakte How to add a Facebook page How to add WhatsApp number How to add Telegram bot How to add Viber public account How to set up a Skype bot How to add Twitter account Automated reply in chat
How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
In Deskun you can search tickets list to find the ticket you need.
To use search, press magnifier icon in the upper panel of tickets list.
In the appearing window enter ticket ID, title or part of description and press "Apply".
If your search terms are correct, the system will find the right ticket. Filters don't apply to the search.
Tip: if you add "#" in the search line, the system will search tickets only by ID.
To reset the search terms, press magnifier () icon again, and then press "Reset".