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How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
Deskun allows merging several tickets into a single one. To merge tickets, choose the ones you need and click "Actions" at the top right panel. Choose "Merge tickets" from the menu.
In the appearing window choose the main ticket, and the content of other tickets will be added to it. Please note that you can not merge tickets from different channels, and the number of tickets merged should not exceed 100.
Be careful: after clicking “Merge”, the operation cannot be undone. It will take some time to merge the tickets, after that the ticket will appear in the list.