How to apply an action to multiple tickets

You can apply the same action to an entire group of tickets. You can pick tickets

  • by one
  • select multiple tickets while holding Shift button
  • select all tickets on the page by checking the box in the toolbar

To apply an action to multiple tickets, in the top ticket panel click "Actions". You can choose one of the actions in the drop-down list.

 A group of tickets can be marked as read; you can change their status, priority; lock, pin or merge them, set a deadline, apply snooze feature, subscribe or unsubscribe from notifications, move to another channel or assign them to another agent.