How to use external email for customer support How to make a note How to set an autoreply How to use templates How to track if your email or ticket has been read How to set up Send later How to set up Snooze for an email
How to add a chat block to Gmail How to interact with clients in chat How to add chat widget to your website How to add a group or page VKontakte How to add a Facebook page How to add WhatsApp number How to add Telegram bot How to add Viber public account How to set up a Skype bot How to add Twitter account Automated reply in chat
How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
A ticket is an object in Deskun. It can demarcate a customer request or a task for an employee. If you use Deskun as a customer support service, your customers' emails will automatically turn into tickets.
You can also create a ticket manually in the following ways:
1. In Gmail: click the "Compose" button and in the appearing window click ().
2. "New ticket" button in Gmail.
In the appearing window enter the following ticket properties:
3. You can turn a regular email into a ticket at will. In your list of emails, click the Deskun icon and select "Create
4. You can turn selected chat messages into tickets. To do this, select the desired messages and click the "Create ticket" button in the top chat menu.
The text will contain a note saying the ticket was created with a specific chat channel. You will only need to fill in the appropriate ticket parameters.