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How to change ticket owner

Ticket owner for "E-mail support" channel by default is the client who sent the email and raised the ticket, and for  "Task management" channel it is the agent who created the ticket. Sometimes it's necessary to change the owner. For example, if an employee who created the task no longer works with you.

Deskun has the option to change the ticket's owner. You can do it in the following ways.

1. In the right info panel of the open ticket find the owner's email or name, right-click on it and in the "Change owner" window choose the required one. The new owner can be selected from the agents subscribed to the current channel.



2. In the right info panel of the open ticket right-click on the ticket number, select "Assign to" – "Change owner", and then choose the required one.



3. In the open ticket right-click on the subject, select "Assign to" – "Change owner", and then choose the required one.