How to use external email for customer support How to make a note How to set an autoreply How to use templates How to track if your email or ticket has been read How to set up Send later How to set up Snooze for an email
How to add a chat block to Gmail How to interact with clients in chat How to add chat widget to your website How to add a group or page VKontakte How to add a Facebook page How to add WhatsApp number How to add Telegram bot How to add Viber public account How to set up a Skype bot How to add Twitter account Automated reply in chat
How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
Ticket owner for "E-mail support" channel by default is the client who sent the email and raised the ticket, and for "Task management" channel it is the agent who created the ticket. Sometimes it's necessary to change the owner. For example, if an employee who created the task no longer works with you.
Deskun has the option to change the ticket's owner. You can do it in the following ways.
1. In the right info panel of the open ticket find the owner's email or name, right-click on it and in the "Change owner" window choose the required one. The new owner can be selected from the agents subscribed to the current channel.
2. In the right info panel of the open ticket right-click on the ticket number, select "Assign to" – "Change owner", and then choose the required one.
3. In the open ticket right-click on the subject, select "Assign to" – "Change owner", and then choose the required one.