How to use external email for customer support How to make a note How to set an autoreply How to use templates How to track if your email or ticket has been read How to set up Send later How to set up Snooze for an email
How to add a chat block to Gmail How to interact with clients in chat How to add chat widget to your website How to add a group or page VKontakte How to add a Facebook page How to add WhatsApp number How to add Telegram bot How to add Viber public account How to set up a Skype bot How to add Twitter account Automated reply in chat
How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
Snooze is a Deskun function to postpone an email or ticket and reopen it in a specified time. It's convenient if you want to be reminded of a customer request or a task sometime later.
You received a request from the client. After opening the ticket, you realize that you can't answer it right away. Prior not to forget to answer, apply Snooze to it, and set the time in which you will be able to answer, e.g. 2 hours. After the specified time, this request will appear in the ticket list with the status "Open" and marked "NEW", thus reminding of itself.