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Snooze

Snooze is a Deskun function to postpone an email or ticket and reopen it in a specified time. It's convenient if you want to be reminded of a customer request or a task sometime later.

Example

You received a request from the client. After opening the ticket, you realize that you can't answer it right away. Prior not to forget to answer, apply Snooze to it, and set the time in which you will be able to answer, e.g. 2 hours. After the specified time, this request will appear in the ticket list with the status "Open" and marked "NEW", thus reminding of itself.

More about setting and changing Snooze for emails or tickets in Deskun.