How to use external email for customer support How to make a note How to set an autoreply How to use templates How to track if your email or ticket has been read How to set up Send later How to set up Snooze for an email
How to add a chat block to Gmail How to interact with clients in chat How to add chat widget to your website How to add a group or page VKontakte How to add a Facebook page How to add WhatsApp number How to add Telegram bot How to add Viber public account How to set up a Skype bot How to add Twitter account Automated reply in chat
How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
With Deskun, you can connect a Viber public account to receive and process customer messages in a single interface.
To add a Viber public account, go to your Control Panel, and if you have already created a project, click "Add channel". Select the type "Chat and messengers".
After you specify the channel name, select the option «Viber».
Enter the 50-digit Viber
Then add support agents (Step 3) that will process clients' messages on this channel, and complete the setup.
To unlink Viber public account from Deskun, click on the Viber icon inside the corresponding channel in your Control Panel.
In the channel editing window, click "Delete". Also in this window, you can change your Viber