How to use external email for customer support How to make a note How to set an autoreply How to use templates How to track if your email or ticket has been read How to set up Send later How to set up Snooze for an email
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How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
To set up the Send later function when composing or responding to an email you need to click the Clock icon (). Following that, you can specify the number of minutes, hours, days or weeks by which the email will be delayed; or set a specific date and time by clicking "Select date":
After the date and time are set, the Send button changes its view. Now it displays the scheduled date and time for the email to be dispatched:
Once you click this button, the email is transferred to the "Drafts" folder until the set date and time. In the list of drafts you will see the time and date your email will be sent on:
To change the delayed dispatch time and date or to cancel Send later, click the Deskun () icon next to the draft and select "Send later". Then either change the date and time of sending, or click "Reset".