How to set an autoreply

You can set automated replies for any email support channel. When any ticket hits the channel queue the client will be receiving the autoreply message.

Autoreplies can be set up from within the Deskun Control Panel.

Choose the channel, click the edit icon ().

In the "Autoreplies" tab type in the text of the automated message. Deskun provides the following special tags:

  • {client_name} – name of the corresponding client
  • {client_email} – their e-mail
  • {ticket_id} – internal ticket number
  • {subject} – ticket subject
  • {support_email} – email address of the channel

To activate the autoreply, move the slider on the top to the right. Click "Save".