Raise support tickets by simply emailing you. Respective customers will be immediately notified that you are on it.
Will receive notifications on new tickets, reply on behalf of the support email address, leave notes with important information and delegate tickets to each other.
Can review ticket history, assign a ticket to a particular agent, set a deadline.
Can contact you via live chat widget on a website, or leave a message with their contacts when the agents are offline.
Will process requests in the Gmail UI. They will receive notifications about new messages, use message templates for quick replies and share notes with other agents. They can even turn selected chat messages into tickets.
Will customize chat appearance, manually assign conversations to particular agents, quickly find necessary messages and notes.
Will contact you from any device via their favourite messenger.
Will process messages in the Gmail UI. They will receive notifications about new messages and immediately react to them using ready-made templates. Agents can leave internal notes, assign conversations to each other and turn them into tickets.
Can quickly find necessary messages and notes, assign conversations to particular agents and even manually block spammers.
Will delineate tasks between departments, assign tasks to particular employees. They can set a deadline and priority for each task, break down big tasks into subtasks using checklists and find out, when exactly a particular employee started a task.
Will receive notifications about new tickets. Employees can delegate them to coworkers, send reports at the specified time, share notes and files of any kind.