Overview

Use Deskun for customer support across communication channels or for task management. Here is how it works.
Email support
Link any email address to receive requests and sort them by priority, assign them to responsible persons and monitor execution.
Customers

Raise support tickets by simply emailing you. Respective customers will be immediately notified that you are on it.

Support agents

Will receive notifications on new tickets, reply on behalf of the support email address, leave notes with important information and delegate tickets to each other.

Managers

Can review ticket history, assign a ticket to a particular agent, set a deadline.

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Customers

Can contact you via live chat widget on a website, or leave a message with their contacts when the agents are offline.

Support agents

Will process requests in the Gmail UI. They will receive notifications about new messages, use message templates for quick replies and share notes with other agents. They can even turn selected chat messages into tickets.

Managers

Will customize chat appearance, manually assign conversations to particular agents, quickly find necessary messages and notes.

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Live chat
Live chat on a website is a quick and easy way to be in touch with your customers. Add Deskun chat widget to your website and use it for sales and support.
Messengers
Deskun processes various messengers and social networks such as Facebook, Skype, Twitter, Viber and Telegram in one place – the Gmail UI.
Customers

Will contact you from any device via their favourite messenger.

Support agents

Will process messages in the Gmail UI. They will receive notifications about new messages and immediately react to them using ready-made templates. Agents can leave internal notes, assign conversations to each other and turn them into tickets.

Managers

Can quickly find necessary messages and notes, assign conversations to particular agents and even manually block spammers.

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Managers

Will delineate tasks between departments, assign tasks to particular employees. They can set a deadline and priority for each task, break down big tasks into subtasks using checklists and find out, when exactly a particular employee started a task.

Employees

Will receive notifications about new tickets. Employees can delegate them to coworkers, send reports at the specified time, share notes and files of any kind.

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Task management
Deskun is a complete ticket system that can be used for task management purposes.
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