How to use external email for customer support How to make a note How to set an autoreply How to use templates How to track if your email or ticket has been read How to set up Send later How to set up Snooze for an email
How to add a chat block to Gmail How to interact with clients in chat How to add chat widget to your website How to add a group or page VKontakte How to add a Facebook page How to add WhatsApp number How to add Telegram bot How to add Viber public account How to set up a Skype bot How to add Twitter account Automated reply in chat
How to create a ticket How to assign a ticket to an employee How to change ticket owner How to change the status of a ticket How to set priority How to move a ticket to a different channel Ticket search Ticket filters How to unsubscribe from ticket notifications How to apply an action to multiple tickets How to merge several tickets How to split a ticket into several ones How to pin a ticket above the list How to set or remove a lock How to set a deadline How to set up Snooze for tickets How to create a checklist How to delete a ticket
There is a "Watch" feature in Deskun. It allows subscribing or unsubscribing from notifications related to a certain ticket. Usually, ticket notifications reach ticket owners and assignees, or all the agents in the channel if a ticket is not assigned to anyone.
To subscribe to ticket notifications that wouldn't normally reach you, select "Watch" in the context menu of an open ticket, and then click "Subscribe to notifications".
To unsubscribe from ticket notifications, click "Unsubscribe from notifications". You will not receive any unless this ticket is assigned to you again.
You can quickly subscribe to ticket notifications once you open the ticket. In the right info panel, "Watchers" tab, click on the "+".
If you are already a ticket watcher, you can quickly unsubscribe from notifications. Simply hover over your avatar and press the cross button. You will stop receiving ticket notifications unless this ticket is assigned to you again, or you subscribe to notifications again.