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How to assign a ticket to an employee

When creating a ticket you can immediately assign it to an employee. There are several ways to do this:

1. You can configure automatic assignment of tickets to specific employees for each channel. To do this, start channel editing, and select the employee assigned to new tickets by default in the "Agents" tab.



2. Use the context menu in the ticket list for a particular channel. Right-click a ticket, select Assign to and then select the agent from the list.



3. Open a ticket and click the "Assigned to" in the right info panel; select the agent from the list of names.



4. When replying to a ticket, open the drop-down list "and reassign to", and then select the agent from the list.