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Automated reply in chat

For each "Chat and messengers" channel there is an option to set an autoreply. This message will be sent to clients as a reply to their message to live chat widget or social media and messengers linked to Deskun. It's advisable to set it for social networks and messengers because these channels can't tell your clients whether operators are offline or not.

To set an autoreply, click on the pencil icon  () next to the channel. In the channel editing window open the "Autoreply" tab. 



Move the slider to the right to enable autoreply. Then choose when to sen the reply:

  • To all messages if operator is offline. 
  • To first message in conversation only. If the same client contacts you the next day, they won't get an autoreply.
  • To all messages, once per day. An automated reply will be sent only once per day. If the same client contacts you the next day, they will get an autoreply.



Enter the reply text. You can use {client_name} special tag, then the name will be added to the reply. When you finish the setting, click "Save".