Process requests from any email address by connecting other services to your Gmail account.
Turn customer messages into tickets and enjoy easy monitoring of query completion.
Live chat setup
Set up a customizable live chat system on your website and respond live from Gmail.
Set up automated response templates and let your clients know right away that you're on it.
Link any number of messengers to Gmail. Any message you receive will show up in your mailbox.
Agents may share the same dedicated mailbox and use it to respond to customer requests.
If an agent has already picked a ticket up, it becomes locked for other agents.
Change priorities, set deadlines, re-delegate and close multiple tickets at once.
Snooze important messages and Deskun will remind you of them at a set time.
Filter and search
We implemented advanced search for messages and tickets. Now you can find what you want in two clicks.
Leave internal notes for the agents directly in the customer request thread.
Create custom templates to use in common responses. You can even share them with your team.
Easily monitor ticket-related activity history right from the ticket message thread.
Deskun can quickly tell you when your message has been read.
Flexible access rights
Assign agents to specific projects and manage their access rights to projects, folders and communication channels.
Assign tasks and tickets to several agents to concentrate your resources on most important requests.
Prioritise important tickets first,
sort and filter by priority.
Choose any time and date - great for newsletters, reports and more!
Don't listen to us - try it for yourself.