16.08.2017   21:40    Deskun updates

New version 1.2.5.0

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.2.5.0) includes the following changes:

  • Agents can send images and files from chat channels.
  • Now you can filter tickets by last modified date.
  • You can specify message subject, recipient and BCC lists in message templates.
  • In the chat widget settings you can set an email address to receive messages from clients when operators are offline.
  • Messages in Deskun: Snooze folder are now automatically sorted by snooze time.
  • Now you can merge several tickets into one.
  • Now you can split selected messages and notes from one ticket and make separate ones.
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.