Blog

Project Management Project news Customer support Deskun updates
 
 
07.09.2017   00:11   Deskun updates
New version 1.2.6.0
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.2.6.0) includes the following changes:

  • Added WhatsApp messenger support.
  • Added the feature of scheduled ticket creation and email scheduling for messages within tickets.
  • Chat widget now supports files upload.
  • Improved the Control Panel navigation.
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically, you don't need to worry about extra downloads of any sort.


 
 
17.08.2017   00:40   Deskun updates
New version 1.2.5.0
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.2.5.0) includes the following changes:

  • Agents can send images and files from chat channels.
  • Now you can filter tickets by last modified date.
  • You can specify message subject, recipient and BCC lists in message templates.
  • In the chat widget settings you can set an email address to receive messages from clients when operators are offline.
  • Messages in Deskun: Snooze folder are now automatically sorted by snooze time.
  • Now you can merge several tickets into one.
  • Now you can split selected messages and notes from one ticket and make separate ones.
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.


 
 
20.07.2017   05:07   Deskun updates
New version 1.2.3.0
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.2.3.0) includes the following changes:

  • To represent the newest changes in a more logical way, queues have been renamed to channels
  • You can now set up a support service using online chat in addition to email
  • You can now link your social network accounts (Facebook, Vk.com), messengers (Viber, Twitter, Telegram, Skype) to Deskun and add chat widgets to your website
  • Completely redesigned Control Panel
  • E-mail tickets that haven't yet been completely uploaded to the current mailbox have an upload progress bar now
  • Ticket search now also searches in notes within tickets
  • Project owners can now delegate their access rights to others
  • Fixed a number of bugs in ticket creation and reply processes that arose in some situations
  • It is now easier to work with a large number of templates - template lists now have scroll and search bars.
  • Templates now support several new tags, you can see them on the template and autoreply edit pages.
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.


 
 
22.06.2017   06:27   Deskun updates
New version 1.2.1.0
 

Our team incessantly improves Deskun and churns out updates. We strive to fix identified bugs on the spot and add new features for our users.

The last Deskun update (1.2.0.0) includes the following changes:

  • New feature: "Watch". You can "watch" a ticket and receive notifications related to it. Alternatively, you can unsubscribe from notifications related to a certain ticket.
  • When processing clients’ emails in queues without attached mailboxes, agents are no longer included in To: or Cc: fields.
  • Resolved style conflicts between Deskun and Keeping extensions.
  • Fixed issue with Deskun performance for Windows XP OS under Chrome 49 (it is however recommended to upgrade the OS to the latest version or use Yandex.Browser instead).
  • Fixed more bugs and improved overall stability.

Deskun updates automatically — you don't need to worry about extra downloads of any sort


 
 
13.05.2017   08:36   Deskun updates
New version 1.2.0.0
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.2.0.0) includes the following changes:

  • Important tickets and tasks can now be pinned to the top of the list of tickets.

  • You can now add checklists for tasks and tickets. Don't miss a single thing! You can find out more about checklists here.
  • "Sent" folder now contains two additional pages for mail tracking — one for the tracked mail that has already been read and one for the yet unread mail.

  • You can now mark tickets as unread and reset their "new" status without opening them. Just right-click on the ticket and choose "Mark as unread".

  • Tickets from your coworkers can now be opened much faster after their creation.
  • Fixed some ticket display bugs while navigating in the preview panel mode.
  • Fixed more bugs and improved overall stability.

Deskun updates automatically — you don't need to worry about extra downloads of any sort.


 
 
20.03.2017   22:59   Deskun updates
New version 1.1.0.0
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.1.0.0) includes the following changes:

  • Gmail interaction is now implemented using Gmail.js instead of InboxSDK. The inability to access InboxSDK will no longer prevent you from using Deskun and the plugin itself loads much faster now.
  • Added a filter by the current ticket assignee.
  • Information about those who has read a tracked message is now displayed more concisely.
  • Added the ability to track the reading of messages in some email clients where it wasn't possible before.
  • Translated the plugin into Dutch (thanks to Rene Kroon).
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.


 
 
24.02.2017   18:47   Deskun updates
New version 1.0.6.5
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.0.6.5) includes the following changes:

  • Deskun now uses port 443 instead of port 5001.
  • Overall performance improvements.
  • Fixed conflicts with other Chrome plugins.
  • Ticket notes hyperlinks are now correctly shortened.
  • You can now access the ticket management menu by rightclicking the Deskun icon in generic Gmail thread lists (for example, in "Sent" folder).
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.


 
 
06.02.2017   18:00   Deskun updates
New version 1.0.5.10
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.0.5.10) includes the following changes:

  • Added free features tour.
  • If a ticket status is changed after a reply, you are returned back to its queue.
  • Ticket reply notification now appears only after the reply is placed into the current mailbox.
  • Fixed "open ticket counter" setting in the Control Panel.
  • Some improvements were made on both the plugin and the Control Panel UI.
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.


 
 
05.01.2017   16:20   Deskun updates
New version 1.0.5.1
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.0.5.1) includes the following changes:

  • Optimized moving messages to snooze folder. Label change processing is now more stable.
  • Fixed notification doubling bug.
  • Editing cursor is now automatically placed into input fields inside context menu forms.
  • Improved visuals on several control panel pages.
  • Added a filter for tickets moved from a specific queue.
  • Fixed several minor bugs and improved overall system stability.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.


 
 
21.12.2016   15:24   Deskun updates
New version 1.0.5.0
 

Our team works on Deskun improvements and updates non-stop. We push for fixing all bugs identified on the spot and adding new features for our users.

Current Deskun update (1.0.5.0) includes the following changes:

  • Now you can set message/thread snooze from the compose form.
  • Threads are now automatically snoozed and unsnoozed after settings labels or moving them to another folder.
  • It's now possible to hide update count for a specific queue.
  • Fixed several tour bugs.
  • Improved visuals for Deskun control elements in preview pane mode.
  • Added support for sound notifications.
  • Removed extra "3/4" symbol insertion while replying to a ticket.

Deskun updates automatically - you don't need to worry about extra downloads of any sort.



 1 23