01.09.2017   18:04    Project news

Deskun wins two help desk software awards from FinancesOnline

Great news folks! Deskun just leveled up after going through the review and rankings of trusted B2B directory FinancesOnline.com, giving our software a score of 8.0 out of 10 and a perfect user satisfaction rating of 100%. Reviewers cited how our multichannel help desk solution is able to help companies and organizations deliver high-quality communication and customer service to clients via email, live chat, social messengers, all within the familiar Gmail interface.

The operation is straightforward. From Gmail, your agents are able to streamline communications with clients and deliver top level support regarding customer issues and queries. Deskun combines multiple customer support channels within the Gmail interface to provide better and faster support provision and at the same time manage the tasks of support teams. Such convenience and capabilities got the thumbs up of FinancesOnline, conferring on Deskun its 2017 Rising Star Award and Great User Experience Award for online help desk software. It was also mentioned in their guide to help desk software among other popular solutions of this kind. The awards are prestigious symbols of merit for products that carry outstanding features and have gained traction with customers for their total usability. We are grateful for the recognition that proves Deskun is performing well and helping its users.

The accolades, however, didn’t stop there. FinancesOnline’s dynamic algorithmic scoring and rating, coupled with the awards, pushed Deskun’s overall ranking. It is even mentioned on the platform’s list of best Zendesk alternatives, joining other long-time, big-name help desk software products. All these achievements we share with our users who have put their trust in Deskun to automate and simplify tasks relating to customer service and communication support. We are more than thrilled that we got the approving nods of both our users and industry experts.